My combined experience is varied and deep, encompassing many disciplines in user experience, information architecture, and visual design. It includes supervision of junior designers, advanced use of technology, user testing and Web metrics, and a great deal of client contact and overall responsibility. That translates into a very experienced designer, a user experience specialist who can lead teams and approach the most complicated projects and evolve usable, elegant, effective solutions.
User Experience Manager
naviHealth – Waltham, Massachusetts, Brentwood, TN April 2018 to present
naviHealth is a software company perfectly positioned to do more than just transition patients – we’re pushing an entire industry forward. As UX Manager I run the practice, supporting all products. I work with talented UX designers, product managers, dev leads, and senior management, in both a management role and as a hands-on UX designer.
Principal User Experience Designer
Oracle – Cambridge, Massachusetts May 2016 to March 2018
Working with three different user experience teams, I helped create new products to capture, prepare, and visualize data. Enterprise software requires great teamwork between Development, Project Management, Senior Management, Documentation, and at the center – User Experience. We worked together to build the next generation analytics software.
Principal User Experience Designer and Team Lead
Peoplefluent – Waltham, Massachusetts August 2012 to May 2016
Primary interface with PMs, BAs, and Developers defining roadmaps for agile projects. Visualizing and scoping with wireframes and site maps, visual comps, interactive prototypes. Senior user experience resource designing enterprise level applications in the human resource vertical. Hands on designer in a team at the center of multiple agile development groups working on diverse functionality and products – from recruiting and onboarding, to learning management systems and workforce planning. Team lead for the core applications.
Senior User Experience Director
Roundarch Isobar, NA – Watertown, Massachusetts January 2010 – August 2012
Senior user experience resource, mentor/supervise junior staff, significant client contact and presentation, user testing and analysis. Hands on designer of strategic user experience and information architecture deliverables.
This was a senior UX position at Isobar with a great deal of responsibility. Working mostly in the financial services vertical, my clients included some of the largest financial institutions nationally.
Independent IA/User Experience Designer
February 2010 – January 2011
Discovery, creative positioning, wireframes and blueprints, user testing
From February to October 2010, I worked as a contract IA on multiple projects including – an e-commerce solution for Keurig Brewers, a subsidiary of Green Mountain Coffee through Competitive Computing. A redesign for North Shore Medical Center, a Partners Hospital with Acsys Interactive, Farmington, CT. Developed multiple intranet portals for Protective Life Insurance of Birmingham, Alabama, again with Acsys Interactive. With Burntsand, Waltham, MA I prototyped a forward looking intranet for Liberty Mutual’s Agent/Broker network.
BigBad – Boston, Massachusetts December 2007 – February 2010
Information architecture/strategy deliverables including, site blueprints, wireframes, content inventories, client presentations, design briefs, and user testing
This was an IA/UX position in a multidisciplinary team. From immersion to launch, the role of IA at BigBad translated strategy into action. Discovery, immersion, creative mapping, IA/UX deliverables were created in this central role at a process driven, interactive agency. With a specialty in higher education and healthcare, I produced extensive, CMS driven, highly goal oriented Websites.
Senior Interactive Designer
WGBH Educational Foundation – WGBH Online Boston, Massachusetts July 2000 – November 2007
Interactive and graphic design, information architecture, user testing, Web metrics presentation and analysis, strategic planning, design supervision/mentoring
As Senior Interactive Designer for WGBH Online, I was responsible for institutional Websites and for all aspects of design for this influential group. This was an internal design department for the largest producing station in the public broadcasting network.
Senior Interactive Designer
Screen House – Boston, Massachusetts, 1999
Interactive and graphic design, management of graphic production, design mentoring, coordination with design staff and project management
As a Senior Designer at the Screen House I developed award winning design solutions for e-commerce and corporate positioning Web sites.
CyberGear, Inc and Tectrix Software – Cambridge, Massachusetts 1992 to 1998
3D interactive environments, 2D illustration, user interface, marketing materials, corporate communications, management of design staff. Member of core team from startup to acquisition.
CyberGear made immersive experiences built into fitness equipment. We combined game technology with cardio-vascular exercise equipment for the institutional fitness industry. I worked in this MIT startup taking the company from the founder’s basement to acquisition, after selling internationally a revolutionary series of products.
Gottschalk+Ash, International – Toronto, Canada and Zürich, Switzerland 1989 – 1992
Graphic design, corporate communications, mentoring junior design staff, project management, proposal writing, language simplification, branding, supervision of photographers, printers, and other outside vendors
G+A was one of the most established design firms in Canada for identity and print design. From annual reports to corporate identity programs, to the masthead of The Globe & Mail, Canada’s national newspaper, (still in use today).
Yale University School of Art – Master of Fine Art in Graphic Design (MFA)
New Haven, Connecticut 1989
New England Conservatory of Music – Master of Music, Boston, Massachusetts
Ithaca College School of Music – Bachelor of Music, Magna cum laude, Ithaca, New York
Undergraduate and graduate degrees in music performance gave me a deep understanding of music and a disciplined approach towards learning, but a Master’s degree in Graphic Design from Yale set me on course in my life’s work. Studied with Paul Rand, Armin Hoffmann, Alvin Eisenman, Edward Tufte, Matthew Carter, and Chris Pullman. This was exceptional training in typography, drawing, composition, information design, letterform and symbol development, and conceptual design thinking.
Art Institute of Boston at Lesley University – Boston, Massachusetts 1994/1999/2004 to 2007
University of Massachusetts – Dartmouth, Massachusetts 1992/1993
Teaching as a way to focus and refine an approach toward design. The joke with my students is I learn more than they do. It keeps me involved in the design community and practiced at critique to advance junior designers.
awards & honors
Finalist MITX Awards for Educational Institution, Susquehanna University 2009
W3 Awards, International Academy of the Visual Arts, Eye on Education 2007
Corporation for Public Broadcasting (CPB) Innovation Grant, 2007
Webby Awards Official Honoree, Eye on Education 2006
MITX Award for best Education and Learning site, High School Choice 2005
Finalist MITX Awards for Education and Learning, WGBH Forum Network 2004
MIMC Award for best Media Portal, WGBH.org 2002
PBS Award for Excellence, Online Fundraising, WGBH.org 2001, 2002, 2003
Finalist New England Web Design Awards, IT World and WGBH.org 2000
The Financial Post Annual Report Awards, Toronto 1991/1992
The Financial Post Design Effectiveness Awards, Toronto 1992
Society of Newspaper Design, Design Excellence, Toronto 1990
United States Patent #5,785,630 1998
Spoken German and Spanish
Interactive examples shown upon request.